Our partners provide tracking numbers so rest assured you're in good hands and all of your purchases with us are backed by our 100% satisfaction guarantee.  

• How much is shipping?
• For everything but the original paintings, shipping is $35.  Originals depend on size and where you are located.  

• How long does it take for an order to arrive?
• This depends on the product ordered.  When you complete your purchase, you will receive an email containing the shipping time frames to your property based off your country of origin. Please use this table as reference for Shipping to your Country. Please keep in mind, that processing can take 1-5 business days. In most instances we ship next business day.

• Can I have a tracking number?
• We provide a tracking number via email and offer a 100% satisfaction guarantee if you are having a problem with your order.

• Where are your giclees printed?
• In the United States.

• Can I pay in my local currency?
• The currency will be set to USD by default, this is converted to your currency once you reach checkout.

• I ordered 2+ items, but only received one... where's my order?
• We have a large assortment of products stocked with various partners internationally. When you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way! Again, please always contact us if you have any questions at all about your order!

• Why have I not received any order confirmation details?
• Most times this is because our customers have accidentally entered their email information incorrectly. Throughout the process, we send 2-3 emails, including an order confirmation, a fulfillment notice, and a shipping notice.
• If you believe you may have entered your email incorrectly, please contact us and we will fix it for you. 

• What is your refund policy?
• Making YOU happy is our number one priority.  During shipping, if a giclée print is lost or arrives damaged, we ask for a photo of the damaged goods and we will gladly send a replacement, on us.  These are the only circumstances in which we will offer a refund or accept a return.  If you purchase a limited edition, we ask that you dispose of the damaged canvas because the same edition number will be assigned to your replacement.  On occasion, at our expense, we may request you return a damaged item in the original packaging, so that we may inspect the damage but generally you will not need to.  Due to the nature of our printing process once an order is received for a giclée print it cannot be canceled.
• What about shipping original artwork?
• For original artwork, we will fully insure the package so if it is damaged while being shipped, the carrier will honor a refund according to their policies.  There are no returns on original artwork.  Special care is taken to ensure your original canvas arrives safely. Pamelia SofiÅ handles this herself.  Your original artwork will arrive in a wood frame meant to be thrown away as well as masonite board screwed to the frame, front and back, so the canvas cannot be punctured in the shipping process. We are currently shipping on to the USA.

How do I contact you?

If you have any questions that are not on this FAQ page, please contact us at creator@pameliasofia.com and we will reply to your inquiry. Thank you!